![]() Click on the Execute button in order to execute the changes.Īfter executing the steps above, UCCX related metadata is being collected for all new calls. Introduction Installing Language Groups When Do You Need a Language Group Changing a Cisco Unified CCX Installed Language. Click on the click here link, so you will be redirected to the Configuration Tasks tab. ![]() Delta report showing on which side the latest file resides or new files are added Report on Agent, Skill. Step 6 - A notification banner will appear on the top. Script, Prompt and Document last update date file compare. 222 Task As call is accepted, check a xml file to decide if Office is OPEN or CLOSE If the content of the xml file has a value Manually Open, it will redirect the call to extension 4101 If the. Step 5 - Click on the icon to save your settings. 1 Cisco UCCX Advanced Scripting Study Kit Creating a basic script with XML Files Faisal H. Agent Exension not part of any CUCM hunt group or call pickup group. At least to be a TAC supported solution anyway. Independent UCCX servers should be separated by new lines. With UCCX, I have always abided by some rules when it came to configuration of the agent's line in CUCM. Please note that the reporting modules has features which are not supported at UW-Madison. An overview of the Cisco Unified Intelligence Center which provides reporting for groups using the Cisco Contact Center Express software (Finesse) Supervisors have access to run reports. Step 4 - Type the IP addresses of your UCCX servers into the Cisco UCCX IP Address(es) field. Master and Slave UCCX servers should be listed in the same row separated by commas. UCCX 12.5 - Reporting for Supervisors Overview. ![]() Step 3 - Click on the Change Configuration Settings tab and expand the Cisco JTAPI Configuration / Cisco UCCX Integration section. Step 2 - On the Verba web interface, navigate to System / Servers, select the Recording Server where the Verba Cisco JTAPI Service is enabled. ![]() To use the built-in Cisco UCCX template, associate it with the desired Verba user group (the group where your UCCX agents and supervisors are) via the following web interface configuration page: Users / Groups / / Metadata Template Association Step 1 - The metadata is stored in a pre-configured metadata template. In order to read the data of custom fields from UCCX, in the UCCX Metadata Template set the UCCX Property Id of Call Variable X to the identifier of the custom field (as shown in UCCX)Ĭisco UCCX integration is built-in into your standard Verba Recording System solution. ![]()
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